Certified DASA DevOps Coach (exam included)

The DASA DevOps Coach qualification is aimed at:

• Executives
• Business and IT Managers
• Information Managers
• Business Analysts
• Project Managers
• Enterprise Architects
• DevOps Team Members

• Recall the basics of DevOps
• Comprehend the role and responsibilities of DevOps coach
• Explain the purpose the DevOps coaching model
• Describe the basic coaching skills (communication, listening, questioning, direct communication)
• Discuss actions and accountability of the DevOps coach
• Understand how to influence behavior and manage interactions
• Understand the methods of coaching teams
• Learn about continuous improvement in teams
• Understand organizational goals
• Learn about coaching for organizational transformation

Core Principles of DevOps

• Some DevOps Definitions
• DevOps is Highly Intertwined with Agile and Lean IT
• DevOps Principles
• DevOps Principles and Aspects of IT

Knowing DevOps Coach

• What is DevOps coaching?
• What is not DevOps coaching?
• Difference between DevOps Coach, DevOps Leader, and DevOps Consultant
• Characteristics of DevOps Coach
• Competence of a coach: Skills, Expertise, Drive

Facilitating Teams

• Defining Gemba and Gemba Walk
• Why Gemba walk is necessary for DevOps Coach?
• Gemba Walk – For the DevOps Coach
• Understanding Team Dynamics (Lencioni)
• Building Teams
• Getting to High Performance

Communication

• Performance Dialog (Direct Communication)
• Giving and Receiving Feedback
• Active Listening Skills & Powerful Questions

DevOps Coaching

• Understanding the Organizational Goals (GROW model)
• Why are goals important?
• Understanding Customers for Business Context
• Common Goals for DevOps Business Case

DevOps Coaching Model

• Relationship Coach-Student: the 4-Phase Coaching Model (Show Me – Do it together – Prepare – Do it yourself)
• Common Coach Activities: Support, Teach, Promote
• Practicing DevOps Behavior and Values
• Understanding the structure of DevOps Organization (Elements of a DevOps Organization, Values of the DevOps Organization,
• Characteristics of People in a DevOps team, Types of Organizational Units: Agile Team, DevOps Platform Team, DevOps Business Service Team Service Desk )
• DevOps Culture (Speed, Quality, Automation, Collaboration, Courage and Continuous Improvement: Developing a Safe Environment)
• Coaching experimentation, Building a Fail Fast culture)
• Coaching Kata

Influencing Behaviors

• Understanding and Steering Behavior
• Consequences of Behavior
• Building Blocks of Change and Behavior
• Relationship Between Behavior and Habit
• Investigating Behavior

Managing Interactions

• Dealing with Resistance
• Dealing with Blockage
• Dealing with Conflicts
• Motivating for Change
• Managing multi team multi organization interactions

Speeding Up Delivery

• Defining Cross-functional Autonomous Teams
• Focus on Customer Value
• Delivering Product Value in Flow
• Balancing Different Forms of Efficiency
• Capacity Planning
• Understanding Units of Work

Creating Transparency

• Create with the End in Mind
• End-to-End Responsibility
• Creating Environments where Problems cannot go Unseen
• Enabling Transparency
• Working with Visual Management

Continuous Improvement

• Problem-solving Mindset
• Daily improvements
• Team Improvement
• Improving automation

There are no formal prerequisites for this course. However, having knowledge in these areas will contribute to the learning experience:

• DevOps Fundamentals
• Lean IT
• Agile and Scrum
• IT Service Management

One attempt for the official DASA DevOps Coach certification (DASA Leadership Level) is included in this training. The exam can be taken at any place and time using your own PC or laptop (as long as it's equipped with a camera).

DASA DevOps Leader (TBA).

Please visit the official DASA DevOps Coach website at https://www.devopsagileskills.org/certifications/dasa-devops-coach/.