ITIL® v3 Service Lifecycle: Service Strategy

Cursuscode: ILLCSS
Duration: 3
Price: €1.345,00 (excl. BTW)

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Overview

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Strategy phase of the Service Lifecycle. You'll focus on managing and controlling the activities and techniques within the Service Strategy stage, not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam.

Pre-Requisites

ITIL v3 Foundation Certification (required) (ILFN)
Two years of relevant work experience

Volgende cursusdata

november
	01 nov - 03 nov, 2010	Nieuwegein	In winkelmandje
	02 nov - 04 nov, 2010	Mechelen (Belgium)	Reserveer
maart
	14 mrt - 16 mrt, 2011	Amsterdam	In winkelmandje
april
	26 apr - 28 apr, 2011	Mechelen (Belgium)	Reserveer

Meer data

juni
	27 jun - 29 jun, 2011	Nieuwegein	In winkelmandje
juli
	11 jul - 13 jul, 2011	Mechelen (Belgium)	Reserveer
september
	06 sep - 08 sep, 2011	Nieuwegein	In winkelmandje
oktober
	05 okt - 07 okt, 2011	Mechelen (Belgium)	Reserveer

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Target Audience

IT operations, technical, or IT management personnel requiring more information about ITIL best practices
Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

Objectives

In this course, the delegate will learn:

Service Management as a practice and Service Strategy principles, purpose, and objective
How all Service Strategy processes interact with other Service Lifecycle processes
Activities, methods, and functions used in each of the Service Strategy processes
Roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
How to measure Service Strategy performance
Technology and implementation requirements in support of Service Strategy
Challenges, critical success factors, and risks related with Service Strategy

Content

1. Introduction and Service Strategy Principles

2. Defining Services and Market Spaces

3. Conducting Strategic Assessments

4. Financial Management

5. Service Portfolio Management

6. Managing Demand

7. Driving Strategy through the Service Lifecycle

8. Critical Success Factors and Risks

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