ITIL® v3 Capability: Planning, Protection and Optimization

Cursuscode: ILPPO
Duration: 5
Price: €2.145,00 (excl. BTW)

Overview In this course, you will be immersed in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning, Protection, and Optimization of services and service delivery. You will focus on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable certificate holders to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam.

Pre-Requisites

ITIL v3 Foundation Certification (required) (ILFN)
Two to four years of relevant work experience

Volgende cursusdata

november
	22 nov - 26 nov, 2010	Nieuwegein	In winkelmandje
	22 nov - 26 nov, 2010	Mechelen (Belgium)	Reserveer
maart
	21 mrt - 25 mrt, 2011	Mechelen (Belgium)	Reserveer
mei
	16 mei - 20 mei, 2011	Nieuwegein	In winkelmandje

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juni
	27 jun - 01 jul, 2011	Mechelen (Belgium)	Reserveer
september
	12 sep - 16 sep, 2011	Zoetermeer - 1	In winkelmandje
	12 sep - 16 sep, 2011	Rotterdam	In winkelmandje
	26 sep - 30 sep, 2011	Mechelen (Belgium)	Reserveer
december
	19 dec - 23 dec, 2011	Mechelen (Belgium)	Reserveer

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Target Audience

IT operations, technical, or IT management personnel requiring more information about ITIL best practices
Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

Objectives

In this course, the delegate will learn:

Service Management as a practice and how the processes within Planning, Protection, and Optimization support the Service Lifecycle
Role of Planning, Protection, and Optimization in service provision and how the in-scope processes interact with other Service Lifecycle processes
Activities, methods, and functions used in each of the Planning, Protection, and Optimization processes
Application of Planning, Protection, and Optimization processes, activities, and functions to achieve operational excellence
How to measure Planning, Protection, and Optimization performance
Importance of IT Security and how it supports Planning, Protection, and Optimization
Technology and implementation requirements in support of Planning, Protection, and Optimization
Challenges, critical success factors, and risks related with Planning, Protection, and Optimization

Content

1. Introduction

2. Capacity Management

3. Availability Management

4. IT Service Continuity Management

5. Information Security Management

6. Demand Management

7. Challenges, Critical Success Factors, and Risks

8. Technology and Implementation Considerations

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