Speech Impact

Cursuscode: SPEECHIMPACT
Duur: 1
Prijs: €895,00 (excl. BTW)

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Cursusbeschrijving

Harnessing "Voice" power for improved business results.

Talking by telephone (with or without a headset) is the most common, and most potent, form of communication in Business. Business results are not being maximised due to poor use and application of Voice based interactions."The most common result of communication is misunderstanding"! Confusion, misunderstanding, apathy, lack of motivation, and no real desire to buy or build a business relationship are often caused by poor conversations.

Why? Poor information worker productivity/effectiveness in telephonic/VOIP conversations.And business results strongly influenced by the effectiveness of voice only based conversations - both internal and external audiences.

Voorkennis
No specific knowledge is required.

Cursusdata

Data beschikbaar op aanvraag. Neem contact met ons op.

Meer informatie

Doelgroep

The highest impact of improvement from voice based interaction can be achieved with Information Workers who use telephony systems in various ways.

Doelstellingen

Improving your communication skills:

Being heard: Improved audio equipment(headsets) to suit today's workplaces and on the move with ....
Being engaged: Improved personal voice skills of its managers and workers and ....
Message clarity: Improved business content, structure and flow for voice.
Behaviour: Cases and best practices

Inhoud

This courseconsists of 1 day Instructor Led Training at the Global Knowledge training center. Another half day will be delivered by telephone in order to support the delegate in improving the Speech Impact results.

" SPEECH IMPACT "adresses the 4 basic business "must haves" for any telephonic business communication: