Privacy Policy
Last
Updated: August 8, 2011
GLOBAL KNOWLEDGE, INC. and its subsidiaries and
affiliates (collectively referred to in this Privacy Statement as
"we" or "Global Knowledge") recognize the importance of protecting
the privacy of all information provided by users of our web sites,
registrants for our classes, recipients of our e-mail newsletters
and all other customers of our products and services. This Privacy
Statement discloses the privacy practices for all products and
services of Global Knowledge.
INFORMATION COLLECTION AND
USE
Global Knowledge collects certain information
from our website users, students and other customers. In this
section of our Privacy Statement, we describe the type of
information we collect and how we use it to provide better services
to our customers.
Registration and Ordering
When registering for our instructor-led classes,
participating in our webcasts, using parts of our websites, and
signing up for certain selected services (such as free
subscriptions), users must first register. During registration,
users are required to give their contact information (such as name,
e-mail address, mailing address and phone number). For internal
purposes, we use this information to communicate with users and
provide requested services, and, for our website visitors, to
provide a more personalized experience on our sites. We also may
collect demographic information (such as job title and purchasing
responsibilities, company information and professional
certification). We use aggregate demographic information about our
audience to improve our service, for marketing purposes and/or
industry reporting purposes.
For our services that require payment, we also collect billing
information and in some instances credit card information (such as
account name, number and expiration date), which is used for our or
our agent's billing purposes only, and is not otherwise shared.
E-mail Newsletters
If users wish to subscribe to our e-mail
newsletters, we ask for contact information (such as name, e-mail
address and, occasionally, demographic information). We use this
information in the same manner as we use contact information in the
registration and ordering process described above. Recipients of
our newsletters can unsubscribe using the instructions listed at
the end of the e-mail newsletter.
Surveys and Contests
From time to time we invite web site users and
other customers to provide information via surveys or contests.
Participation in these surveys or contests is completely voluntary
and the website user or other customer therefore has a choice
whether to disclose requested contact information (such as name and
mailing address) and demographic information (such as zip code or
job title). In addition to the other uses set forth in this policy,
contact information collected in connection with surveys and
contests is used to notify the winners and award prizes and to
monitor or improve the use of, and satisfaction with the website or
other product or service.
Interactive Features
At some of our sites, we offer interactive and
community features such as discussion boards, webcasts and user
profiles. Note that all personal information sent or posted via
such features becomes public information for which we are not
responsible.
Communications with Us
We have features where our customers can submit
information to us (such as our feedback forms). Where such
submissions include requests for service, support or information,
we may forward them, as needed, to best respond to the specific
request. In addition, we may retain e-mails and other information
sent to us for our internal administrative purposes, and to help us
to serve customers better.
Automatic Data Collection
Our Web server automatically recognizes,
collects, and stores:
1. the domain name and e-mail address (where possible) of visitors
to our Web site
2. information volunteered by visitors to the site, such as survey
information and/or site registrations
3. the e-mail addresses of people who communicate with us via
e-mail.
We also compile information on the pages accessed
at our site by visitors. The information collected is used:
1. to improve the content of our Web site,
2. to customize the content and/or layout of our site for
registered visitors
3. to notify registered visitors about updates and special
offers.
Cookies
A ' Cookie' is a bit of information that a
website sends to your web browser that helps the site remember
information about you and your preferences.
' Session' cookies are temporary bits of
information that are erased once you exit your Web browser window
or otherwise turn your computer off. Session cookies are used to
improve navigation on web sites and to collect statistical
information.
' Persistent' cookies are more permanent bits
of information that are placed on the hard drive of your computer
and stay there unless you delete the cookie. Persistent cookies
store information on your computer for a number of purposes, such
as retrieving certain information you have previously provided
(e.g. login passwords), helping to determine what areas of the Web
site visitors find most valuable, and customising the web site
based on your preferences.
This site uses session cookies for the purpose
of improving navigation on web sites and to collect statistical
information, to track usage, and improve the relevance of content
on the site. As such, they are not harmful in any way. Should you
wish to disable cookies, you can do so by changing the security
options in your web browser.
More information here: http://www.allaboutcookies.org/
WITH WHOM CUSTOMER INFORMATION IS
SHARED
On occasion, Global Knowledge may also make
contact information available to partners offering similar products
or services which we feel will be of interest to Customer, such as
partners who co-sponsor or co-present an event or program (e.g.,
Free Web Seminars). However, we do not share credit card
information with such third parties.
On occasion, we may provide targeted lists of
names and offline and online contact information for marketing
purposes to a third party agent, subject to our Permission
policies, as described below, pursuant to which we give customers
the option of not having their name or contact information
disclosed to third parties.
Nortel Networks, Inc. requires that Global
Knowledge provide data on all students who attend a Nortel class
hosted by Global Knowledge. This information includes student name,
company name, email, and exam rating. A student who does not wish
this information to be revealed must notify the instructor at the
time of the class.
Other than as set forth above, we do not share
personally identifiable information with other companies, apart
from those acting as our agents in providing our
product(s)/service(s), and which agree to use it only for that
purpose and to keep the information secure and confidential. Also,
our parent, subsidiary and affiliate companies, entities into which
our company may be merged, or entities to which any of our assets,
products, sites or operations may be transferred, will be able to
use personal information. We will also disclose information we
maintain when required to do so by law, for example, in response to
a court order or a subpoena or other legal obligation, in response
to a law enforcement agency's request, or in special cases when we
have reason to believe that disclosing this information is
necessary to identify, contact or bring legal action against
someone who may be causing injury to or interference with (either
intentionally or unintentionally) our rights or property. Users
should also be aware that courts of equity, such as U.S. Bankruptcy
Courts, might have the authority under certain circumstances to
permit personal information to be shared or transferred to third
parties without permission.
We may share aggregate information, which is not
personally identifiable, with others. This information may include
usage and demographic data, but it will not include personal
information.
PERMISSION
If a Customer does not want to receive e-mail
from us in the future, they may let us know via e-mail or the USPS
at the appropriate address shown in the "Contact Us" section of our
web site. If Customer supplies us with postal address, Customer may
receive the information requested and occasional offers from Global
Knowledge with information on new products and services of interest
to Information Technology professionals. By providing phone number,
Customer expressly permits us, or someone designated by us, to
contact Customer at the phone number provided. If Customer does not
want to receive such mailings, they may click on the "Contact Us"
portion of our web site to obtain our contact information. To
insure that Customer information is properly removed from our
database, please provide us with the exact name, company name (if
applicable), delivery address, city, state, ZIP, and e-mail
address, as well as a KEYCODE and Customer Number from the back
cover of any Global Knowledge mailings that Customer may
receive.
Please note that we will endeavor to implement
Customer permission requests within a reasonable time, although for
a time Customer may continue to receive mailings, etc., transmitted
based on information released prior to the implementation of
Customer request. In addition, please note that even after such
request is implemented, Customer will continue to receive
information directly related to the product or service for which
Customer registered (or which Customer otherwise agreed to
receive), so Customer always are kept informed.
SECURITY
We use reasonable precautions to protect our
customers' personal information and to store it securely. Sensitive
information that is transmitted to us online (such as credit card
number) is encrypted and is transmitted to us securely. In
addition, access to all of our customers' information, not just the
sensitive information mentioned above, is restricted. Only
employees who need the information to perform a specific job (for
example, a billing clerk or a customer service representative) are
granted access to personally identifiable information. Finally, the
servers on which we store personally identifiable information are
kept in a secure environment.
LINKS
Our web sites contain links to other sites.
Global Knowledge is not responsible for the privacy practices or
content of such other sites. We encourage our users to be aware
when they leave our site and to read the privacy statements of each
web site to which we may link that may collect personally
identifiable information.
NOTIFICATION and CHANGES
If we change our Privacy Statement, we will post
those changes on this page so our users are aware of what
information we collect, how we use it and under which
circumstances, if any, we disclose it. Users should check this
policy frequently to keep abreast of any changes.
For questions about this Privacy Statement,
contact:
Legal Department
Global Knowledge
9000 Regency Parkway
Suite 500
Cary, NC 27518 USA
legal@globalknowledge.com